Reach Out to Us

Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, KYC or account settings, we’ll guide you through every step quickly, securely and professionally. Contact the team via live chat, email or phone for prompt assistance. We aim to resolve most enquiries at first contact and will refer complex matters to the right specialist for follow-up and case tracking.

Department	Contact
Customer support	[email protected] (live chat 24/7, email response within 4 hours)
General enquiries	[email protected] (business queries and account help)
Affiliate enquiries	[email protected] (partnerships and tracking enquiries)
Phone	+44 20 7589 2631 (Mon - Fri, 09:00 - 20:00)
Working hours	24/7 support for live chat; email replies during office hours

Email Support

Email is our preferred contact method for detailed requests, account issues or when you need to send documents or explanations. Please email [email protected] with a clear subject line and include up-to-date contact details and any relevant attachments. Providing full information up front helps us resolve your enquiry faster and reduces delays in verification or account support.

Contact Form

Name

<label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" placeholder="you@example" required  style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" placeholder="How can we help?" required  style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0070c9;color:#fff;padding:10px 14px;border:none;border-radius:4px;font-size:15px;cursor:pointer;">  Send message</button>

Response Time

Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple requests via live chat are usually resolved on the spot; emails and account queries typically receive a reply within 24 hours. More complex matters such as verification, disputes or payment investigations may take longer depending on their nature and could require additional documentation.

Feedback

Got feedback or ideas for Scarab Wins? We’d love to hear from you. Share suggestions about games, promotions, payments or site features and we’ll review them carefully. Your input helps us fix issues, shape improvements and make the site easier to use. Please send your thoughts to [email protected] or use live chat- every message is read and acted on.