User Privacy Policy
This Privacy Policy explains how we at Scarab Wins collect, use and protect your personal information when you register, play or otherwise interact with our site. We take your privacy seriously and set out below the types of information we gather, how we use it, the protections we apply and the rights available to you as a user in the United Kingdom.
Types of data we collect
We collect information that helps us operate accounts, process payments, prevent fraud and provide customer support. The main categories are set out below.
Personal data
- Name, date of birth and contact details such as email address and phone number.
- Identification and verification documents submitted for KYC, such as passport or driving licence and proof of address.
- Payment details required to process deposits and withdrawals, where applicable.
Technical data
- IP address, device type, browser details and operating system.
- Log data and usage information about how you access and use our site and services.
- Cookies and similar tracking technologies used to remember preferences and improve performance.
Transactional data
- Account balance, deposit and withdrawal history and bet or game play records.
- Communications with our support team and records of any disputes or account actions.
How we use your information
We use personal and technical data to: manage your account, process payments, verify identity for security and regulatory checks, detect and prevent fraud, offer customer support, and administer responsible gambling measures such as deposit limits and self-exclusion. Where you opt in, we may use your contact details to send marketing communications. You can withdraw marketing consent at any time.
Data protection practices
We store data on secure servers and use industry-standard encryption for data in transit. Access to personal information is limited to authorised staff and third parties that need the data to provide services, such as payment processors and verification providers. We employ technical and organisational measures to protect your data, and we review these measures regularly.
Cookies and tracking technologies
We use cookies to make the site work efficiently and to remember your settings. Some cookies are essential for account security and payment processing, while others are used for analytics and to tailor content. You can manage cookie preferences via your browser or the site cookie settings.
User rights
As a user in the UK you have rights over your personal data, including the right to access, correct and request deletion of your information where applicable. You may also object to or restrict processing in certain circumstances and withdraw consent for marketing at any time.
Access, correction and deletion
To exercise your rights, contact us at [email protected]. We will respond to requests in line with applicable data‑protection practices and may need to verify your identity before making changes. Certain data may be retained where we have legal or legitimate business reasons to do so.
Information sharing and third parties
We may share information with trusted service providers who perform services on our behalf, with payment and identity verification partners, and with regulators or law enforcement where required. We do not sell personal data to third parties.
Privacy policy updates
We may update this policy from time to time. When we make material changes we will post notice on the site and revise the effective date. Continued use of the service after updates signifies acceptance of the revised policy.